realme Link Privacy Notice

Last updated on: September 25, 2023

Effective date: September 25, 2023

Thank you for using realme Link. realme Link is an app ("realme Link" or the "App") developed and operated by Realme Chongqing Mobile Telecommunications Corp., Ltd. ("realme", "we", "us", or "our", registered at No. 178 Yulong Avenue, Yufengshan, Yubei District, Chongqing, China) for users ("you") to control and manage their smart devices. This realme Link Privacy Notice (this "Privacy Notice") explains what personal information about you we collect, store, process, transmit, provide, disclose, or delete (collectively, "process") during your use of the App, how and why we collect such information, your rights to your personal information, and the security measures we use to protect your personal information.

Before using the App, please carefully read and fully understand all the content of this Privacy Notice and related user service agreements and make the choices that you deem appropriate. If you do not agree to the terms of this Privacy Notice, you may exit the App by tapping "Exit", and, as a result, we will not be able to provide you with related services. By tapping "Agree", you acknowledge that you have carefully read this Privacy Notice and fully understand the processing of personal information as described below. Once you use or continue to use the App, it signifies that you agree to our processing of your personal information in accordance with this Privacy Notice.

If you are a child under the age of 14 or a similar minimum age defined in the relevant jurisdiction, according to the law you must read this Privacy Notice in the company of your guardian and make sure that you fully understand its content. You may use the App only after giving explicit consent to this Privacy Notice.

We operate and provide services globally. Some of the smart devices or services we provide, however, may vary depending on where you live. Before using our smart devices or services, you should carefully read this Privacy Notice and relevant privacy notices or supplementary statements to become fully informed.

This Privacy Notice will help you understand:

A. General Terms

1. How We Collect and Use Your Personal Information

2. How We Retain and Transmit Your Personal Information

3. How We Entrust, Share, Transfer and Disclose Your Personal Information

4. How We Protect Your Personal Information

5. Your Rights to Your Personal Information

6. How We Process Children's Personal Information

7. Third-Party Service Providers and Their Services

8. How to View This Privacy Notice and How We Update It

9. How We Use Cookies and Other Similar Technologies

10. Contact Us

B. GDPR-Related Terms

1. Legal Grounds for Processing Personal Information

2. Global Transfers of Your Personal Information

3. Our Use of Cookies and Other Tracking Technologies

4. Your Rights to Your Personal Information

5. How to Contact Our EU Representative

C. Terms Specific to California, United States

1. Information That We Collect

2. Your Rights to Your Personal Information

3. Contact Us

In addition to this Privacy Notice, some other privacy notices may also apply depending on the products or services you use. In each case, we will adequately inform you of the applicable privacy notices.

The general terms in Part A shall apply to you regardless of your location. Part B only applies to users located in the European Union, Liechtenstein, Norway, the United Kingdom, or Switzerland ("Europe"). Part C only applies to users located in California, USA.

A. General Terms

1. How We Collect and Use Your Personal Information

1.1 Information that we collect

We collect your personal information based on the principles of lawfulness, fairness, and necessity. To provide you with our services, ensure the normal functioning and security of our products and services, and improve and optimize our products and services, we will collect the information provided by you, authorized by you, or generated when you sign in to or use our products and services.

The information we collect depends on the products and services you use, the environment in which you interact with us, and the choices you make, including your privacy settings and the products and features you use. You may refer to the Personal Information We Collect file incorporated into the App to gain a quick understanding of the personal information to be collected and used in connection with the features or services provided by the App. Please note that if you provide other people's personal information to us, you must ensure that you have obtained their authorization (and separately obtain their consent in the event of a special scenario).

The App can be used in either basic mode or full mode. Modules available only in full mode include Home, Health, Workout, and Mall. In the Home section, you may use the App to connect to, control, and manage your smart home devices. In the Health section, you may connect the App to your smart wearable health device to monitor your workout and health data in real time (including sleep, stress, female health, etc.). You may view the personalized workout and health tips that the App provides to you. In the Workout module, you can use this app as a workout aid, and you can turn on the ranking function to see where you rank compared to other users in your area (supported in certain areas only). In the Mall section, you may purchase smart devices and related accessories (supported in certain areas only). Please note that the aforementioned features may vary according to your region and the smart devices you use.

When we collect information, you are not obliged to provide your personal information. However, if you do not provide the information necessary to provide the basic features, we may not be able to provide you with the related products or services, nor can we respond to or deal with the problems you may encounter. The additional features are turned off by default. When you attempt to use any of such features or related services, we will display a prompt asking for your consent to turn them on. By turning them on, you agree to our processing of your personal information in relation to such features. If you do not provide such information, the additional features you request may not be available to you. This, however, does not affect your use of the basic features.

Please note that we usually consider the region that you select during your initial sign-in (or that you select subsequently through "Settings") as the actual place where the products and services are used and the jurisdiction whose laws and regulations we comply with, including those relating to data protection.

1.1.1 Categories of information we may collect

(1) Account-related information: To use the App, you may choose to sign up or sign in to your HeyTap Account. HeyTap Account services are provided by Guangdong HeyTap Technology Co., Ltd. ("HeyTap"). During the sign-up or sign-in process, HeyTap will collect your phone number or email address, password, and the sign-up SMS message to sign you up and assist you in signing in to your HeyTap Account to use related services. After you have signed up for a HeyTap Account, you may choose to complete your account details by submitting information such as your username, display name, profile picture, and gender. HeyTap will request permission to read your list of installed apps to ensure that your HeyTap Account can successfully sign in to all the apps and services accessible with a HeyTap Account and to determine whether your HeyTap Account has signed in to these apps. Please refer to the HeyTap Account Privacy Notice for information on how HeyTap uses and processes personal information. After you sign in to your account to use the App on your phone, the auto sign-in feature will be turned on so that your user experience will not be interrupted, and we will automatically obtain your HeyTap Account information (display name, profile picture, and the location where you sign in to the account). We may use the phone number or email address linked to your HeyTap Account to push notifications, surveys, and events to you, including notices of app updates and installations. You may need to send us an SMS message to verify your phone number, which may incur carrier costs.

(2) Information relating to after-sales and customer services: When providing after-sales services and customer support to you, we may request and collect your personal information, such as your device information (such as the IMEI number), account information, order information, log data, the contact information you provided (name, gender, phone number, email address, and postal address), issue description, and images and videos relating to your issue. We may also record the calls between you and our customer service representatives. We use the data to diagnose product issues, repair customers' devices, and provide other customer care and support services. We may also use the phone number or email address provided by you to perform identity verification or follow-up surveys. If you do not provide such information, we may not be able to effectively handle the issues you report to us.

(3) Device and network-related information: To let you manage your smart devices, such as smart home devices (cameras, lighting fixtures, energy-saving devices, cleaning devices, etc.) and wearable health devices (such as a band, watch, or body fat scale), we need to collect your device and network-related information. Device-related information includes the app list, the hardware information (such as the IMEI number and serial number), the MAC address, device identifiers (Android ID, OpenUDID, UDID, etc.), OpenID, device type, device configurations, software events, and device control and usage records. We collect such information to establish a Bluetooth connection between your phone and smart devices so that you can pair the smart devices with the App, control and manage the paired smart devices, set parameters for these devices, and check their working status and usage data. Such information will also enable us to statistically understand how the smart devices and related services operate and to improve the device quality and services. Network-related information includes the IP address, network type, and network connection status. We collect this information for the purpose of improving your network connection experience. To connect the smart devices to a Wi-Fi network, you shall configure network settings for these devices on realme Link. During this process, you need to enter the name and password of the Wi-Fi network. This information is only used locally to configure network settings for the smart devices, and it will not be uploaded to our cloud server.

When you connect a smart device to your phone through Bluetooth, realme Link will request the Bluetooth and Location permissions from your phone. After the smart device is connected to your phone, the gender, date of birth, height, weight, and other personal information that you have entered or will enter in the App or your call logs on your phone may be synced to the smart wearable device (such as a band or watch) for more accurate data monitoring and usage statistics.

If you do not provide the above information, you will not be able to use realme Link to discover, pair, control, or manage your smart devices, or you may be restricted in using some features of the App.

(4) (4) Location information: We collect various information relating to your device or your location, such as the device's GPS signal or information about nearby Wi-Fi access points and cell towers, the device's location, the network service provider ID, area code, country code, city code, mobile network code, mobile device country code, cell ID, area name, latitude and longitude coordinates, and the time zone and language settings. When you set the location of your home, or when you create an auto scene in the Explore section and specify the location as a trigger condition to automate the smart devices concerned to perform the specified action, we need to obtain your location information. When you specify leaving or arriving at a specific place as a condition to trigger an auto scene, we use your location information we collected to realize the geofencing function, which allows us to determine the distance between the specified place and your current location and figure out whether you have left or entered the specified place. For example, you may configure your air conditioner to automatically turn on or off when you enter or leave your home. When you specify "When outdoor weather changes" as a condition to trigger an auto scene, we use your location information to determine the weather near the place you specified. For example, you may configure a room light to automatically turn on at sunset. When you use the workout ranking feature, the App will use your location information so that it will be able to show you the workout rankings of all the realme Link users located in the same city as you.

We may also collect location information to provide other services or in other scenes. For example, we need to collect location information to provide you with weather services; or when you attempt to pair your smart device with the App, some third-party systems/apps on your phone such as the Android system may request the Location permission to discover your smart device.

If you do not provide the above information, you will not be able to pair your smart device with the App, or you may be restricted in using some features of the App. We will ask you whether to turn on Location for location-based apps. You may go to the Settings app on your phone to change the location settings, such as by changing or disabling the methods and servers used for location-based services to change the location information to be provided to us.

(5) Workout data: To record and manage your workouts, we need to collect your device's location, motion trajectory, type and duration of exercise, step count, standing time, heart rate during exercise, and workout logs, of which the motion trajectory and location information are sensitive personal information. The purpose of collecting such information is to record and calculate your daily workouts and motion trajectories so as to provide you with personalized fitness services. If you do not provide such information, we will not be able to generate or save your workout logs.

When you use the workout ranking feature, we will also collect your account's profile picture and display name, distance traveled, step count, and calories burned so that the App can show you the workout rankings of all the realme Link users located in the same city as you. The aforementioned data will also be displayed in the ranking list. If you do not provide such information, you will not be able to use the workout ranking feature.

(6) Health data: To manage your health data, we need to collect data about your sleep, heart rate, SpO2, personal physical condition, menstrual cycle (for females only), and stress. Health data is sensitive personal information. The purpose of collecting such information is to measure, record, and display your health-related data so as to provide you with personalized health services. If you do not provide such information, we will not be able to show you the working status of your wearable health device, detect your health data, or provide you with your historical health data.

(7) Voice data: When you use the camera or voice communication feature on your smart devices, we need to collect your voice data for you to control and use the smart devices. Such information will only be processed locally and will not be uploaded to our cloud server.

(8) Data shared between devices: When you invite family members to join your home or share your smart devices with them, you may need to provide their phone numbers or email addresses to us, so that we can send them an invitation, or so that they can receive the information about the smart devices you shared.

(9) Upgrade data: To upgrade the App and the firmware of the paired smart devices and analyze our business operations, we need to collect the following information relating to you: the identifiers and types of the paired smart devices, the identifier and version number of the App, and the firmware versions of the smart devices. We collect such information to detect and download the latest available updates. If you do not provide such information, you will not be able to upgrade the App or the firmware of the smart devices.

(10) Reminders and notifications: In the App, you can set incoming call or message notifications, alarms (through the alarm clock), event reminders, and health reminders and configure your smart device concerned to perform these functions. Such settings do not require your personal information. You can complete and manage the settings in the App on your own. If the smart device can display and answer incoming calls, when it connects to the App, the App may collect your contacts and transmit them to the smart device through Bluetooth for it to display a notification in the event of an incoming call or message. This also allows you to set your favorite contacts on the smart device. Such information will only be kept locally on your device and it will not be uploaded to our cloud server. You can process such information at your own discretion.

(11) Behavioral data: When you use a paired smart device, we need to obtain your behavioral data, such as statistical data on your use of the product features, upgrade data, website browsing data, tap events, and performance data. We collect such information to optimize our product features and the logic of our user interface layout and to develop new product features so as to make our user interface layout and features more usable. The aforementioned information is unable to identify a specific natural person, and we will not relate our analysis data to your personal information.

(12) If you choose to participate in relevant lucky draws or competitions, participate in the promotional or marketing activities organized by us or our business partners, complete relevant surveys, or participate in user forums or blogs held by us or our business partners, you may need to provide us with your personal information such as display name, real name, picture, phone number, email address, and postal address (the information may vary depending on the actual activities). We may use the contact information you provide to conduct user research and follow-up surveys. Failure to provide such information has no impact on your use of the App.

(13) When you take videos or photos using a paired smart device (such as a smart camera), you may capture video clips or screenshots on realme Link. The video clips and screenshots will be stored in the Photos app on your phone and uploaded to our server so that you can view them on your different devices. We will not use the video clips or screenshots for any other purposes, nor will we share them with any third party. If you do not agree to our collection of such data, you will not be able to view them on your phone.

(14) Log data: We collect information about your use of certain features of the App or the paired smart devices and of our mobile apps and websites, such as cookies and other anonymous identifier technologies, network request information, temporary message history, the time and duration of your use of our services, the search keywords entered by you via our services, standard system logs, and information about your device and software events (such as restarts, upgrades, errors, and crashes). We collect such information to verify your identity, analyze the efficiency of our business operations, and prevent fraud. The Android system is designed in such a way that your error or crash events will include the overall system status at the time of the event. We use such information only for error log analysis, and we will not use it for individual identification or any other purposes. The logs we collect are cleared on a regular basis.

(15) If applicable laws and regulations in your country require real-name authentication, we will also collect your identity information such as your real name and ID card number. If you refuse to provide such information, we may not be able to provide you with the products or services you request.

(16) Third-party services: (a) During your use of our products or services, you may tap "Pair device" to add certain products produced by our ecosystem service partners (or third-party manufacturers), such as watches, bands, body fat scales, and other similar products. When you use relevant features, the third-party manufacturers may also collect your personal information. Before using these features, you should carefully read the user agreement or privacy notice of the third-party manufacturers. We are not responsible for how the third-party manufacturers use the personal information they collect from you, nor can we control their use of such information. (b) We will develop the "Third-Party Device Platform", through which we may collaborate with third-party service providers. If you have your third-party accounts linked to the realme Link app, we will obtain the following personal information from the third-party service providers: third-party account information (display name and profile picture); your list of devices added to the third-party apps; and device and network-related information (including the identifiers, MAC addresses, serial numbers, and configuration data of your devices). If we need to process your personal information beyond the scope of personal information you previously authorized the third-party service providers to process, we will obtain your explicit consent before processing such data. In addition, we will strictly comply with relevant laws and regulations and require the third-party service providers to ensure the legality of the information that they provide to us. You may tap "Unpair device" in the App to withdraw your consent.

(17) realme Store services: To let you make purchases on realme Link, the App has integrated the realme Store SDK. When you use realme Store services in the App, we may collect the following information about you. If you refuse to provide such information, you will not be able to use the realme Store services, but you can still use the other features of the App.

A. When you pre-order or purchase a product, or when you participate in our marketing events, we need to collect information you provide about yourself or the receiver of the product, including phone number, shipping address, name, email address, and display name.The purpose of collecting this information is to provide you with relevant services, such as delivering the product concerned and sending notifications to you.

B. If you order a product, request a return or refund, or use a paid service from us, we may collect your order information. We will use such data to handle your order and provide you with after-sales services, including customer support, order delivery, and invoice printing. If you do not provide this information, you may not be able to order a product, request a return or refund, or use a paid service from us.

C. When providing after-sales services and customer support to you, we may request and collect your personal information, such as your device information (such as the IMEI number), account information, order information, records of your communication with our customer service representatives, payment information, name, gender, phone number, email address, and postal address. We may also record the calls between you and our customer service representatives. We use the data to diagnose product issues, repair customers' devices, and provide other customer care and support services.

D. Both the App and realme Store are operated by realme. They share the same infrastructure, system, and technology and provide a relevant, consistent, and secure experience in the realme products you use. For example, you can use the same account to sign in to the App and realme Store. Subject to applicable laws and in compliance with the terms and policies designed for the App, we may process information related to you. For details on how realme Store processes personal information, please refer to the realme Store Privacy Notice.

The information described above will be encrypted during transmission and uploaded to our server for storage unless it is explicitly stated that information is only kept locally. The App will access data from our server based on your authorization and display the data on the device control screen. For data kept locally, we will not be able to provide you with any support or service in terms of personal information processing, but you can process such data at your own discretion.

Please be aware and understand that the features and services that we provide to you are constantly updated and developed. Depending on the characteristics of the App and the paired smart devices, we may also request and collect your personal information in other scenarios. If this is the case, we will inform you through the terms and conditions separately developed for the related products or devices, screen prompts, or interactive processes to obtain your consent.

1.1.2 Required app permissions

When you use realme Link, we may request certain permissions from your phone, such as Bluetooth, Access the network, Contacts, Call logs, Phone (Read phone state, Make phone calls, and Answer phone calls), SMS, Camera, Microphone, Storage, Photos, Location, Body sensors, Physical activity (Access motion and fitness data), and Monitor notifications, so that we can collect your relevant personal information and provide you the related features or services.

If certain sensitive app permissions are required by our services or features, we will request your consent to turn them on through a pop-up prompt when you attempt to use these services or features. After such permissions are turned on, you may go to "Me - Settings - Manage permissions" in the App at any time to turn them off to withdraw your consent as long as they have a manual switch. (The operation paths to manage app permissions may vary by the phone model and operating system version. For the actual operation paths, please refer to your phone.) After you withdraw your consent, we will stop using the relevant app permissions and we will no longer be able to provide you with the related features or services, but this does not affect your use of other unrelated features or services.

Please note that we may work with third-party service providers to provide relevant functions or services. Such providers may receive and store some of your personal information, but they will not use such information for any other purposes.

Depending on the characteristics of realme products or services and where permissible by law, we may obtain data about you from public or commercial sources and combine that information with other information that we have received or that relates to you.

1.2 How your personal information may be used

We collect your personal information to provide you with products and/or services, deliver a better product experience to you through our improved services, and ensure that our products or services function properly and securely. We will process your personal information in compliance with applicable laws and regulations as well as our agreement with you after we obtain your consent or when we need to fulfill our obligations to you under the user agreement and/or service contract, or when we are bound by legal obligations, or when, after evaluation, we deem it necessary to protect our legitimate interests or those of a third party.

You hereby agree that we can process your personal information for the purposes set forth in this Privacy Notice and disclose your personal information to our affiliates (in relation to communications, social media, technology, and cloud services) and third-party service providers (as defined below).

We may use your personal information for the following purposes:

· To provide, process, maintain, improve, and develop our products and/or services as well as the services provided through connected devices or realme Link.

· To communicate with you, provide customer support to you, or notify you through push services. We will communicate with you about your devices, services, or any general inquiries (concerning updates, device firmware/software upgrades, customer queries and support, relevant information, and notifications) by methods such as notifications and customer service follow-ups.

· To improve products and the user experience. We will perform statistical analysis of collected information on the use of our products and services to improve and develop our products and services, improve the user experience of our products, and enhance their performance. You may go to the Settings section of the App to exit our User Experience Program. After you exit the Program, we will delete or anonymize all Program-related data that we collect from your device.

· To provide you with personalized services, send you push notifications, and recommend and display the content and ads tailored for you through our services.

· To provide direct marketing services. We may use your contact information (such as your phone number and email address), account number, and IMEI number to provide you with promotional information about our products and services or those of our affiliates or partners (in relation to networking, mobile apps, and cloud products and services). We strictly comply with the requirements of data protection laws in your jurisdiction. We will use your data only after obtaining explicit prior consent from you or through a clear affirmative action to confirm that you have expressed no objection. If you no longer wish to receive certain types of emails, you may send us an SMS message or email to unsubscribe or otherwise contact us to unsubscribe.

· To conduct analyses and audits and prevent fraud. We may use the data you provide to verify your identity, analyze our business efficiency, review user transactions, and prevent fraud. We only use statistical data for these purposes, and the use of such data will not be associated with you.

· To permit and manage your participation in our lucky draws, competitions, or other similar marketing and promotional activities.

· To keep and maintain records of information relating to you. We may use such information in our operations or to fulfill our legal obligations.

· To fulfill other purposes as authorized by you.

Where our use of your information goes beyond the purposes set forth in this Privacy Notice or the purposes notified at the time of collection but has a direct or reasonable connection with those purposes, we will ask for your consent in advance. Without your consent, we will not provide your personal information or behavioral data to any third party, except as otherwise specified by laws and regulations.

1.3 We may collect or use your personal information without your authorization or consent

You are fully aware that under applicable laws, we may collect and use your personal information without your authorization or consent in the following circumstances:

(1) as necessary to enter into a contract at your request or to perform the contract to which you are a party;

(2) as necessary for us to comply with a legal obligation or duty;

(3) as necessary to respond to public health emergencies or to protect the life, health, and property of natural persons in emergencies;

(4) the processing of personal information is within a reasonable scope and intended for news reports, public opinion supervision, and other similar tasks carried out in the public interest;

(5) the personal information that we process has been made public by you or otherwise legally disclosed and is within a reasonable scope;

(6) other circumstances as specified by laws and regulations.

2. How We Retain and Transmit Your Personal Information

2.1 How we retain your personal information

In general, we retain your personal information only for a minimum period needed to fulfill the purposes stated in this Privacy Notice or the purposes notified at the time of collection, unless a longer retention period is required by laws. When the minimum or required retention period expires, we will delete or anonymize your personal information. If you delete your account within the specified data retention period, your personal information we collect for the aforementioned purposes will be deleted only from the client side. We have the right to retain such data in the background until the retention period expires.

If we stop some or all of our products or services for any special reason, we will promptly inform you and stop the collection and processing of your personal information in connection with such products or services. We will also delete or anonymize such information that we hold unless otherwise specified by laws and regulations.

2.2 How we transmit your personal information

As a company headquartered in China and operating globally, we provide products and services through our resources and servers distributed around the world. We have built data centers in countries such as China, France, Singapore, and India. This means that pursuant to local applicable laws and regulations, your personal information may be transferred to or accessed from a jurisdiction outside the country or region where you use the relevant products or services. In principle, personal information collected and generated within the People's Republic of China will be stored in the data center located in the People's Republic of China, while personal information collected and generated within the EU will be stored in the data center located in the EU.

You understand that there are different risks under different data protection laws. We will take measures to ensure that the data we collect is processed in accordance with this Privacy Notice and applicable laws, and that your personal information is as equally protected as in the country or region where you use the relevant products or services. For example, we will obtain your consent to the cross-border transfer of your personal information or take security measures such as encryption, de-identification, or entering into a necessary data transfer/sharing agreement with the recipient of your data before transferring such data across borders.

3. How We Entrust, Share, Transfer and Disclose Your Personal Information

3.1 How we entrust third parties to process personal information

To provide you with better services, we will entrust third parties to process your personal information on our behalf. For example, companies that send SMS messages or emails or that provide technical support on our behalf are allowed to use your personal information only to provide you with the required services.

We will require each entrusted party (a company, organization, or individual) to observe strict confidentiality obligations and take effective confidentiality measures through a written agreement, on-site audits, or any other means as required by the law. We will require the party to process your personal information only within the scope of entrustment and not to use your personal information for their own benefit. In the written agreement, we will strictly define the purpose for which the processing is carried out, the time limit, the processing method, the type of personal information, protection measures, and the rights and obligations of the two parties. We will supervise the entrusted party's processing of personal information.

3.2 How we share personal information

realme may, from time to time, share certain personal information with our affiliates and strategic partners to provide the products or services you request. We will not share your personal information with any third party for their own marketing or business purposes. In a personal information sharing scenario, both parties have independent control over the shared personal information. We will share your personal information only for legitimate, proper, necessary, specific, and explicit purposes. We will only share the personal information necessary to provide the required services. Where explicitly required by laws and regulations, we will separately obtain your consent prior to the sharing. The third parties concerned will have no right to use your personal information shared by us for any other purpose. We will sign a data protection agreement or regulation with each third party, requiring them to take confidentiality and security measures during their processing of the shared personal information and clarifying their responsibility and obligation to protect your personal information.

When our affiliates and/or partners request your personal information necessary to provide you with services in the App, if you deny their request, you may not be able to enjoy some of the services that they provide in the App.

We will not share your personal information with any third party except for the circumstances as described below or unless this Privacy Notice specifies otherwise.

(1) Sharing with our affiliates.

To provide you with a greater variety of better products and services, we may legally share the necessary personal information with our affiliates from time to time through interfaces or offline channels. We will only share the necessary personal information and comply with the purposes stated in this Privacy Notice. If we or our affiliates intend to change the purpose for which your personal information is used and processed, we will obtain your authorization or consent again.

(2) Sharing with third-party service providers to realize the required product or service features.

Some of our product features or services are provided by third-party service providers. To provide you with the features or services you request, we may need to share the necessary personal information about you with these third parties.

(3) Sharing with third-party software development kit (SDK) providers.

Our products and services may contain SDK plugins provided by our authorized partners. When you use relevant services provided by our authorized partners in the App, the plugins concerned will collect and process your personal information. To protect the security of your information to the maximum extent possible, we strongly recommend that you read the privacy terms of any third-party SDKs before using the services provided by such SDKs. If you find any risks relating to such SDKs or other similar apps, you are advised to immediately stop using them and promptly contact us in order to safeguard your legitimate rights and interests.

Refer to Personal Information We Share with Third Parties to learn more about what personal information will be shared with third-party service providers through the App or what third-party SDKs are used in the App.

(4) Should we be legally required to comply with laws and regulations, legal procedures, litigations, and/or mandatory requirements of public institutions and government authorities, we may share your personal information to the least necessary extent.

We may also disclose your personal information if we sincerely believe that disclosure is necessary to protect you or to detect, prevent, and deal with fraud, unauthorized use of our products, violation of our terms or policies, or other harmful or illegal activities. To the extent and only as expressly permitted by local data protection laws, we will collect, use, or disclose your personal information without your consent. This may include providing information to public institutions or government agencies and communicating with our partners about the reliability of your account to prevent fraud, violations, and other harmful acts committed in or out of our products or services.

3.3 How we transfer personal information

We do not transfer your personal information to any company, organization, or individual, except in the following situations:

(1) The transfer is made at your request and in compliance with the requirements of relevant government authorities;

(2) We are required to provide your personal information by applicable laws, regulations, legal procedures, and mandatory administrative or judicial requirements;

(3) When we are in the process of a merger, acquisition or bankruptcy liquidation, and if such process requires the transfer of your personal information, we will require the new company or organization that holds your personal information to continue to be bound by this Privacy Notice; otherwise, we will require this company or organization to obtain your consent again.

3.4 How we disclose personal information

We will need to disclose the desensitized phone numbers, HeyTap Account IDs, or other similar personal information of activity winners. In addition, we will disclose your personal information only in the following situations:

(1) After separately obtaining your consent, we will disclose the personal information of the specified type in the specified way.

(2) When required by applicable laws, legal procedures, litigations, or the mandatory requirements of government authorities, we may publicly disclose your personal information. When we receive information disclosure requests, we will, in compliance with laws and regulations, require the issuance of corresponding legal documents, such as subpoenas or investigation letters. We strongly believe that when we are asked to disclose personal information, the whole disclosure process should stay as transparent as possible to the extent permitted by law. We carefully review all requests to ensure that there is a legal basis and the requests are only limited to data that law enforcement agencies are legally permitted to obtain for the specific purposes of investigation.

Please note that the information you publish or publicly share during your use of the App may contain personal information or even sensitive personal information concerning you or others, such as your comments in various forms including text, image, or video. When using the App, please exercise caution and consider carefully whether to publish or publicly share relevant information. Once you perform such actions, it is difficult to ensure that the information you shared will be deleted from all the receiving or forwarding internet platforms even if you delete it from the App. Such information may still be retained in publicly accessible places, and other users or third parties of no relation to us or not under our control may still be able to independently cache, copy, or store such information, or they may keep it in other publicly accessible places.

4. How We Protect Your Personal Information

4.1 Our data protection measures

We take personal privacy very seriously. We take all reasonable and actionable technical and organizational measures to protect the personal information we collect in connection with our services from unauthorized access, disclosure, use, or alteration, or from damage or loss. The measures we take to protect your personal information include the following:

(1) We use mainstream security means such as SSL or TLS to encrypt many of our services. We regularly review our practices regarding information collection, storage, and processing (including physical security measures) to protect our systems from unauthorized access and alteration.

(2) Subject to relevant regulations, we have appointed a person in charge of personal information protection and set up a personal information protection task force. We have also established relevant internal control processes to ensure compliance with the principle of least privilege. We strictly control access to personal information and only grant access permissions to our employees and those of an authorized service provider who need to access personal information in order to help us process such information. These employees are subject to strict contractual confidentiality obligations. If they fail to perform these obligations, they may be held legally liable or be terminated. Personal information access logs will be kept and audited periodically. We require that employees who need to access sensitive personal information should obtain permission from relevant management personnel. In addition, we take technical measures to prevent people from accessing, modifying, copying, or downloading such information without authorization.

(3) The security of your information is very important to us. Therefore, we will continue our efforts to protect the security of your personal information and implement safeguards such as encrypting stored data and using end-to-end encryption during transmission to protect your information from unauthorized access, use, or disclosure. In addition, certain encrypted data is inaccessible to anyone other than the user.

(4) When transmitting and storing special types of personal information such as sensitive personal information, we will use security measures such as encryption. When storing your personal biometric information, we will take technical measures to process it, such as only storing a summary of your personal biometric information.

(5) We carefully select business partners and service providers and include our requirements for personal information protection in our business contracts, audits, or assessments.

(6) Internally, we publish and implement data security regulations to define the standards and requirements for protecting user data (including users' personal information).

(7) We conduct security and privacy protection training, tests, and publicity activities to raise our employees' awareness of the importance of personal information protection.

(8) We use international and industry-recognized standards to protect your personal information and actively acquire security and privacy protection certifications. We have established sound mechanisms to ensure smooth coordination and communication with regulators, third-party security service providers, and security evaluation and certification organizations to promptly defend against and deal with information security threats so as to protect your personal information and privacy.

4.2 Notification and response to personal information security events

Please note that although we take reasonable measures to protect your information, no websites, internet transfers, computer systems, or Wi-Fi connections are 100 percent secure.

To respond to possible privacy risks such as the leakage, corruption, or loss of personal information, we have developed a variety of mechanisms and measures to define personal information security events and the procedures to deal with the events. We have set up a professional emergency response team responsible for personal information security plans to reduce losses caused by information security events, as well as to analyze, identify, and handle such events. The team also works with relevant departments to follow up on information security events in accordance with our regulations and requirements for dealing with personal information leakages.

In the event of any security breach of your personal information, we will promptly inform you of the event in accordance with applicable laws and regulations, including the situation and the possible impact of the event, the measures taken or to be taken by us, suggestions on how you can prevent and reduce risks, and remedies available to you. We will promptly inform you of such information by email, letter, phone, or push notification. When it is difficult to inform each personal information subject concerned, we will publish an announcement in a reasonable and effective manner. We will also report the handling of the event in accordance with the requirements of regulatory authorities.

In the event of any security breach of your personal information, you may also directly contact us in the manner disclosed in this Privacy Notice.

5. Your Rights to Your Personal Information

We respect your rights to your personal information. The following lists your rights under the law and explains how we will protect your rights. Please note that the operation paths may vary by the operating system and software version. In addition, we may adjust the operation paths from time to time to improve your user experience. The operations paths mentioned below are for your reference only.

For security reasons, we may verify your identity before handling your request. In general, we do not charge a fee for handling your reasonable requests. For repeated requests beyond a reasonable limit, however, we may charge a fee to cover the costs of handling such requests depending on the actual situation. We may reject unreasonably repeated requests, requests that require excessive technical means (such as developing a new system or fundamentally changing existing practices), requests that present a risk to the legitimate rights and interests of others, or very unrealistic requests. In addition, we may not respond to your request if it directly involves any issues that directly concern public interests such as national security, national defense, public health, and criminal investigations, or if it may result in serious damage to the legitimate rights and interests of you or any other individual or organization.

5.1 Right to be informed: We inform you of how we process your personal information by publishing this Privacy Notice. We are committed to staying transparent about how we use your personal information.

5.2 Right of access: You may directly query or access your personal information in the relevant user interfaces of our products or services. For example, in the App, you may go to "Me - Settings - Account management" to view your account information; you may go to the Health section of the App to view your workout and health data. You may also sign in to your account at any time to browse your information on realme Link or information about your devices connected to realme Link. If you are unable to query or access your personal information on your own, or if you encounter any problems when exercising your right to access data, you may contact us by email at privacy@realme.com to request access to your personal information.

5.3 Right to rectification: If you find that any of your personal information processed by us is inaccurate or incomplete, you have the right to request us to correct or complete it. You can correct and modify some of your personal information directly on the relevant product or service pages. For personal information that has not been made available for your modification, you can contact us by email at privacy@realme.com to have such personal information corrected or completed.

5.4 Right to erasure: You may choose to delete some of the personal information you have submitted to us. You can delete such information directly on the relevant product or service pages. If you find that we have collected or used your personal information in violation of relevant laws, administrative regulations, or this Privacy Notice, you have the right to have such information deleted. You may contact us by email at privacy@realme.com to request us to delete or anonymize the personal information you provided. We might not delete your personal information from our backup system immediately after you have such information deleted from our products or services, but we will delete it when our backup system is updated.

5.5 Right to withdraw consent: The performance of each service function or the provision of a specific service requires certain basic personal information (see the "How We Collect and Use Your Personal Information" section of this Privacy Notice). For personal information we additionally collect and use, you may, at any time, change the scope of the personal information you authorize us to continue to collect and use or withdraw your authorization by deleting the information, managing app permissions, changing settings for relevant products or features, or deleting your account. For example:

(1) App permission settings: You may go to the Settings app on your device and tap "Permissions & privacy - Permission manager - Permissions" or in the App, you may go to "Me - Settings - Manage permissions" to withdraw your consent to our use of related app permissions.

(2) User Experience Program: In the App, you may go to "Me - Settings - About realme Link - User Experience Program" to opt out of the Program.

(3) Privacy Notice management: In the App, you may go to "Me - Settings - About realme Link - Privacy Notice" to withdraw your authorization for the processing of personal information for additional functions of this application or withdraw your authorization for this Personal Information Protection Policy.

Please note that if you withdraw your consent, we may no longer be able to provide you with the related products or services. We will also no longer process related personal information, but the withdrawal of your consent shall not affect the lawfulness of data processing based on consent before its withdrawal.

5.6 Right to delete your account: We grant you the right to delete your HeyTap Account in three primary ways. (1) You may directly go to the relevant product or service page to submit an account deletion request. (2) You may go to https://id.heytap.com/index.html?language=en-US. After signing in to your HeyTap Account, you can select "Personal Data Management", tap "Delete Account", and then submit an account deletion request following the prompted steps. (3) You may also contact us directly through the methods disclosed in the "Contact Us" section of this policy to delete your HeyTap Account.

5.7 Right to get a copy of your personal information: You may contact us directly through the "Contact Us" section of this policy to request a copy of your personal information that we store.

5.8 Right to lodge a complaint: You have the right to contact our online service agents or directly contact us through the methods disclosed in the "Contact Us" section of this policy to lodge a complaint. We will respond within fifteen (15) workdays (or within a longer period of time permitted by laws in your jurisdiction) from the date we receive your complaint. If you are not satisfied with our reply, particularly if the processing of your personal information by us damages your legitimate rights and interests, you can also file a complaint or report it to regulatory authorities in your jurisdiction, or file a lawsuit with the court with jurisdiction.

In addition, when designing the App, we have included settings that make it easier for you to manage your personal information and rights. You may sign in to your account from your device to view your personal information associated with realme Link and make changes.

The realme Link app may access certain features of your device, such as the Wi-Fi network status. Such information is necessary to ensure the normal functioning of the App and to allow you to interact with it.

6. How We Process Children's Personal Information

Most of our products, websites, and services are intended for adults and they do not target children (we regard people under the age of 14 or a similar minimum age defined in the relevant jurisdiction as children). We do not provide services directly to children. Please note that due to technical limitations and other objective factors, our products and/or services may not be able to actively identify the age of users.

If you are a child, you shall obtain the consent of your parent or guardian before using the App, and be sure to carefully read this Privacy Notice together with them. Children may not use our products or services without the consent of their parents or guardians.

It is the responsibility of parents and guardians to urge their children to use our products and services properly. If you are a parent or guardian of a child, we hope that you will work with us to protect children's personal information and raise their personal information protection awareness and ability. You shall ensure that your children use our products and/or services with your consent and under your guidance. Before assisting your children in using our products or services, you shall carefully read this Privacy Notice together with them.

We collect, process, and use children's personal information only when permitted by law, with the express consent of their parent or guardian, or as necessary to protect children. If we find that we have collected children's personal information without having obtained express and verifiable consent from their parent or guardian, we will try to delete the relevant data as soon as possible.

We do not actively collect, store, use, transfer, or disclose children's personal information, let alone use their personal information for marketing purposes. If you are a parent or guardian of a child, or if you otherwise find that any information we processed may contain the personal information of a child, please contact us as set forth in the "Contact Us" section below. We will do everything we can to delete the relevant data as soon as possible.

7. Third-Party Service Providers and Their Services

This Privacy Notice does not apply to products or services provided by third parties. realme products and services may contain third-party products and services as well as links to third-party websites. Such links are not our recommendation or endorsement of the linked content. You can choose whether to access or use any website, product, or service provided by a third party. The operators of the third-party websites that our products or services direct you to and the providers of the third-party services that you access through our products or services have their own privacy policies. When you access a third-party website or use a third-party app, the website or app may obtain and use your personal information. We have no control over such third parties, and their access to and use of personal information about you are not subject to our control or this Privacy Notice. We assume no responsibility or liability for their privacy policies and personal information processing activity.

We will use commercially reasonable efforts to require such third parties to take measures to protect your personal information, but we cannot guarantee that they will take protection measures as per our requirements. Therefore, before using their services, we strongly recommend that you carefully read their privacy policies to determine whether to use or continue to use such services.

The App may have integrated with certain software development kits (SDKs) or other similar applications from our authorized partners to enable you to use related services contained in the App. We carefully review the purposes for which the SDK providers use your personal information, assess their security capabilities, and bind them to a legal cooperation agreement. We implement strict security monitoring to protect data security. To secure your information to the maximum extent, we strongly recommend that you read the privacy terms for any third-party SDKs before using the services provided by such SDKs. If you find any risks associated with such SDKs or other similar applications, we recommend that you immediately stop using them and promptly contact us.

We may have also integrated other SDKs as tools into the App to implement specific product or service features. Please be aware that such SDKs do not collect any personal information or require any sensitive app permissions. For example, we have integrated OkHttp3 for making network requests, Glide for providing the image loading functionality, and JSON for formatting.

However, some other SDKs from certain service providers will request sensitive app permissions or collect and process your personal information. For example, the Tuya, RYEEX, iDO, and Lifesense SDKs will request the Bluetooth permission from your phone to connect the App to relevant IoT devices. The Zxing SDK will request the Network, Camera, and Storage permissions for the purpose of scanning QR codes. The Firebase SDK will request the Network and Storage permissions for statistical analysis purposes. You may go to the SDK providers' official websites to view their privacy policies.

When you use the Google Fit service available within the App, your heart rate, physical activity (such as step count, consumed calories, and sleep), location information, body measurement data, and other personal information will be collected and processed by Google. In this case, the collection and processing of your personal information are subject to Google's terms and privacy policy. For the Google Fit privacy policy, please go to https://developers.google.com/fit/policy. For the privacy policy of Google, please go to https://policies.google.com/privacy.

8. How to View This Privacy Notice and How We Update It

8.1 How to view this Privacy Notice

In the App, you may go to "Me - Settings - About realme Link - Privacy Notice" to view this Privacy Notice.

8.2 How we update this Privacy Notice

We will update and revise this Privacy Notice from time to time. We may send you update notices through different channels or methods. We will notify you of any material changes to this Privacy Notice using the email address provided by you, by posting an announcement on our website, or by pushing notifications to you through realme Link, so that you can understand what types of information we collect and how we use such information. This Privacy Notice is subject to adjustments, but without your express consent, we will not diminish your rights under this Privacy Notice.

Please note that we will process your personal information in accordance with the updated Privacy Notice only after obtaining your consent. Without your express consent, we will not diminish your rights under this Privacy Notice.

If you do not agree to the updated Privacy Notice, you have the right and should immediately stop using our websites, products, services, and apps.

Please note that realme products and services stated in this Privacy Notice may vary according to the model and operating system version of your phone or the local laws and regulations. Please refer to your phone and operating system version for their actual products and services.

9. How We Use Cookies and Other Similar Technologies

9.1 What are cookies?

A cookie is a small file that our websites, apps, or services transmit and store on your device. Our websites, online services, interactive apps, emails, and advertisements may use cookies and other similar technologies, such as pixel tags and web beacons. Cookies may be stored on your computer for a short period of time (such as only when your browser is launched) or a long period of time, or even for years. We cannot access cookies that are not set by us.

9.2 Our use of cookies

(1) We and our partners use cookies or similar tracking technologies to better understand the usage of mobile apps on your device and how often you use an app, the events that occurred within the app, the accumulated usage of the app, its performance data, and where you downloaded it. We will not link the information stored within analytics software to any personal information you submit in any mobile app.

(2) We and our partners use cookies or similar tracking technologies to analyze trends, manage websites, track user behaviors on the websites, and collect aggregate demographic information from our user base.

(3) Many web browsers have a Do Not Track feature which sends a Do Not Track request to a website. If you enable the Do Not Track feature in your browser, we will respect your choice, and your browsing experience on all of our websites will not be tracked.

(4) Like most websites, we automatically collect certain information to analyze cumulative trends and manage our websites. Such information may include the Internet Protocol (IP) address, browser type, internet service provider (ISP), referring/exit pages, files viewed by you on our websites (such as HTML pages and graphics), operating system, date/time stamp, and/or clickstream data.

(5) We work with third parties to display advertisements on our websites or to manage our advertisements on other websites. Our third-party partners may use cookies or similar tracking technologies to provide you with advertisements based on your browsing activity and interests. If you want to opt out of receiving interest-based advertising, you may refer to the "Clearing and disabling cookies" section below to manage cookies and cookie preferences. Please note that you will continue to receive general advertising that is not personally targeted when you visit the aforementioned websites.

9.3 Clearing and disabling cookies

You can manage cookies and cookie preferences in your browser. Here are guides to show you how to do this in popular browsers:

• Microsoft Internet Explorer

• Microsoft Edge

• Mozilla Firefox

• Google Chrome

• Safari for macOS

• Safari for iOS

9.4 More information about cookies

For more information about cookies and instructions on how to configure your browser to accept, delete, or disable cookies, please go to www.allaboutcookies.org.

10. Contact Us

If you have any questions or concerns about this Privacy Notice, or if you have any questions about our collection, use, or disclosure of your personal information, please contact us through our personal information subject rights accessibility platform (https://www.realme.com/global/privacy-feedback/).

10.1 If you are located in the European Union, Liechtenstein, Norway, the United Kingdom, or Switzerland, you may contact our EU Representative using the following postal or email address:

Baradine Invest, S.L.U.

calle Príncipe de Vergara, 112, 1º, 28002, Madrid (Spain)

Email: privacy@realmeeu.com

10.2 If you are domiciled in India, you may contact our India Specialist using the following postal or email address:

Realme Mobile Telecommunications (India) Private Limited

3rd Floor, Tower B, Building Number 8, DLF Cyber City, Gurugram-122002, Haryana, India.

Email: privacy.in@realme.com

B. GDPR-Related Terms

The terms in this part only apply to users located in the European Union, Liechtenstein, Norway, the United Kingdom, or Switzerland ("Europe").

1. Legal Bases for Processing Personal Information

We process your personal information described in the "How We Collect and Use Your Personal Information" section in Part A only on legal grounds. The legal grounds may vary according to the personal information we use. This part explains the legal bases on which we process your personal information and why and how we process your personal information.

1.1 Consent: We may process your personal information with your consent. In particular, we may ask for your consent to participate in our promotional activities, such as sending you promotional messages, inviting you to participate in our "User Experience Program", and providing you with specific services including the services requiring your location information. You have the right to refuse or withdraw your consent at any time through permission management in the Settings app or the App. The withdrawal of consent shall not affect the lawfulness of our use of your personal information based on consent before its withdrawal. If you have given consent to our use of your personal information, we will use your information only for the purposes stated in the consent. Please note that to the extent our processing is based on your consent, if you refuse or withdraw your consent, we may not be able to provide you with the service related thereto. In addition, your refusal to give consent or the withdrawal of consent will not result in any negative consequences for you.

1.2 Performance of or entering into a contract with you

We rely on this legal basis in particular for the following purposes:

• To provide realme services to you or to perform the contract between you and realme;

• To activate the services you have purchased, your warranty services and specific software licenses, and to provide app update notices;

• To diagnose product issues or provide other customer care and support services.

1.3 Compliance with our legal obligations: realme may be obliged to process personal information in order to fulfill our legal obligations. For example, we are required to retain personal data for compliance with tax laws or for business purposes.

1.4 Legitimate interests: The processing of your personal information may also be necessary for the purposes of the legitimate interests realme pursues. In particular, we may process your personal information for the following purposes:

• To conduct customer surveys to understand your user experience;

• To analyze the customer market based on the country where you use our services, including the number of users that our product marketing and promotions have reached;

• To analyze the efficiency of our business operations;

• To analyze error logs so as to improve our service quality and app features;

• To provide you with personalized services and recommend and display the content and ads tailored for you through our services;

• To communicate with you in any form and respond to the questions or comments you submit to us;

• To ensure the functionality and security of our services;

• To verify your identity;

• To conduct internal audits to prevent and investigate fraud, cybersecurity threats, or other improper uses of your personal information;

• To improve and develop our services including security features, such as improving the user experience, user-friendliness, performance, functionality, and design of our products;

• To pursue legal support or defense of legal claims.

When data processing is necessary for the above purposes, we will do so only after we fully evaluate and balance our interests and your privacy rights.

2. Global Transfers of Your Personal Information

Should we transfer your personal information stated in the "How We Collect and Use Your Personal Information" section in Part A to jurisdictions outside Europe, we will ensure that appropriate safeguards exist and are applied; for example:

2.1 We will ensure that the recipient is located in a country sufficiently recognized by the European Commission.

2.2 We will ensure that the recipient has signed a contract in accordance with the "Standard Contractual Clauses" issued by the European Commission, requiring them to protect your personal information.

2.3 Or in the absence of the above safeguards, we will ask for your express consent to cross-border transfers of your personal information, or we will take other generally-recognized and adequate protection measures to protect your personal information.

To learn more about the safeguards we use in the transfer of personal information outside Europe, please submit your request through our personal information subject rights accessibility platform (https://www.realme.com/global/privacy-feedback/).

3. Our Use of Cookies and Other Tracking Technologies

To understand our use of cookies and other tracking technologies in detail, please tap here to read our Cookie Policy.

4. Your Rights to Your Personal Information

According to the GDPR, you have the following rights:

• Right of access: You may access your personal information that we hold.

• Right to rectification: If you find that your personal information processed by us is inaccurate or incomplete, you have the right to request us to promptly rectify the inaccurate personal information, and, when appropriate, have the incomplete information completed.

• Right to erasure: You can submit a request to us to delete some or all of your personal information, and we shall have the obligation to erase it without undue delay in some circumstances – for example, if we do not have a legal reason to continue to process the personal information to the extent required by applicable laws and regulations. Please note that the erasure of all your personal information from your realme devices does not mean that it will erase all the data relating to you that we have collected or processed. Therefore, we encourage you to submit a data deletion request to us by sending an email to privacy@realme.com.

• Right to restrict processing: In certain cases, when you contest the accuracy of your personal information, you have the right to request us to restrict the way we process your personal information for a period of time, so that we can verify the accuracy of the personal information. We will keep just enough data or process such data as is necessary to ensure that we will honor your restriction requests in the future.

• Right to object: You have the right to object, on grounds relating to your particular situation, at any time to the processing of your personal information based on our legitimate interests. Should you decide to object to the processing, we will stop processing the personal information concerning you, unless we can demonstrate compelling reasons for continued processing that override your interests, rights and freedoms, or the processing serves the purpose of our establishment, exercise or defense of legal claims. You can object to direct marketing activities at any time for any reason whatsoever.

• Right to data portability: You have the right to obtain a copy of your personal information in a structured, commonly used, and machine-readable format and transmit such data to another provider. In certain circumstances, you can have your personal information transmitted directly from us to any other provider.

• Right to withdraw consent: If you have given consent to our processing of your personal information but later change your mind, you have the right to withdraw your consent at any time. The withdrawal of consent shall not affect the lawfulness of our use of your personal information based on consent before its withdrawal. If you wish to withdraw your consent to receive promotional messages, you may choose to unsubscribe in the manner described therein. If you withdraw your consent, we may no longer be able to provide you with the service related thereto.

• Right to lodge a complaint: You have the right to lodge a complaint with the competent supervisory authority on our processing or the way we process your personal information, or file a lawsuit in a court with jurisdiction. For information on how to contact the local data protection supervisory authority, please tap here.

5. How to Contact Our EU Representative

If you have any questions or concerns about this Privacy Notice or our privacy practices, please submit your request through our personal information subject rights exercise platform (https://www.realme.com/global/privacy-feedback/); or you can contact us at the following address:

Baradine Invest, S.L.U.

calle Príncipe de Vergara, 112, 1, 28002, Madrid (Spain)

Email: privacy@realmeeu.com

C. Terms Specific to California, United States

The terms in this part apply to California residents under the California Consumer Privacy Act ("CCPA").

1. Information That We Collect

According to the CCPA, we must describe the information we collect from California residents. Over the preceding 12 months, we may have collected some of your personal information. For details, please refer to Article "Information that we collect" in Section "How We Collect and Use Your Personal Information" of "Part A. General Terms".

Please note that in the preceding 12 months, we have not sold any personal information of California residents through a "sale" as defined in the CCPA.

2. Your Rights to Your Personal Information

If you are a California resident and the CCPA does not recognize an exemption that applies to you or your personal information, you have the following rights under the CCPA:

(A) You have the right to know and access the categories and specific pieces of personal information we collect about you, the sources of the information we collect, the purposes for our collection of such information, and the personal information that we share with third parties.

(B) According to Section 1798.83 of the Civil Code of California, as a California resident who uses realme apps and software, you have the right to request a copy of certain information contained in your personal information that we disclose to third parties for their direct marketing purposes.

(C) Except where the CCPA approves of the exemption, you have the right to request us to delete your personal information.

(D) You have the right to opt out of the sale of your personal information to a third party. Please note that we do not sell any personal information, including that of teenagers under the age of 16.

(E) You have the right to non-discrimination for exercising any of the above rights.

If you wish to exercise any of your rights set out above, please send us a request by email at privacy@realme.com, and include "California Consumer Privacy Act" in the subject line of your request email. We will match the identifying information you provide with the personal information we hold. If we are unable to verify your identity from the information we hold, we may ask you to provide additional information. You may also delegate an authorized agent registered with the Secretary of State of California to raise a request on your behalf. In the event of a request raised by your authorized agent, we may ask the agent to provide proof of authorization to act on your behalf. If the agent is unable to provide the proof, we may reject the request.

We will respond to all verified requests within 45 days as provided by the CCPA. Where necessary, we will extend the time limit by 45 more days with an explanation.

3. Contact Us

Realme Chongqing Mobile Telecommunications Corp., Ltd.

No. 178 Yulong Avenue, Yufengshan, Yubei District, Chongqing, China

Email: privacy@realme.com